Terms of service
Last Updated: October 31, 2026
Welcome to Mavrena. These Terms of Service ("Terms") govern your access to and use of the Mavrena website, including all content, products, features, services, and functionality available through our website.
In these Terms, "Mavrena," "we," "us," and "our" refer to EYM MANAGEMENT LLC, which operates the Mavrena online store. "You" and "your" refer to any visitor, customer, or user of our website.
By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, and Shipping Policy, which are incorporated into these Terms by reference.
If you do not agree with these Terms, please do not use our website or purchase products from us.
1. ELIGIBILITY
By using this website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.
You agree to provide accurate, current, and complete information when placing an order, creating an account, or otherwise using our Services.
If you allow a minor to use our website, you are responsible for their use of the Services.
2. OUR PRODUCTS
Our products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease. Talk to your doctor before use if you are pregnant or breastfeeding, take medication, or have a medical condition. Always read the label and the warnings on the product page and on the product you receive before use.
We make reasonable efforts to display our products, images, labels, descriptions, and specifications as accurately as possible. The packaging you receive may look slightly different from the photos, for example after a label update.
Product availability, descriptions, pricing, specifications, and images may be updated or changed from time to time.
We reserve the right to discontinue products or limit quantities available for purchase.
3. ORDERS AND ACCEPTANCE
When you place an order through our website, you are submitting a request to purchase the products included in your order.
After you submit your order, you will receive an order confirmation by email. An order confirmation confirms that we received your order but does not necessarily mean that the order has been accepted for fulfillment.
We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Shipping restrictions
- Duplicate or unusually large orders
- Violation of these Terms
If we cancel or modify an order after payment has been received, we will notify you using the contact information provided with your order and, where applicable, issue a refund for the affected amount.
Please review your order carefully before submitting it.
4. PRICES AND PAYMENT
All prices displayed on our website are subject to change without notice.
The price charged for your order will generally be the price displayed at the time your order is submitted, unless there is an obvious pricing or technical error.
Applicable taxes, shipping charges, and other applicable fees, if any, will be displayed during checkout before you complete your purchase.
We accept the payment methods displayed at checkout, which may include major credit and debit cards and supported digital wallets.
By submitting payment information, you represent that:
- You are authorized to use the payment method provided.
- The information you provide is accurate and complete.
- You authorize us and our payment processors to charge the applicable amount for your purchase.
Payment information is processed through Shopify and the payment providers available at checkout. Mavrena does not directly store your complete payment card information.
5. SHIPPING AND DELIVERY
We process orders after payment has been successfully received.
Most orders arrive within 4–7 business days after you place your order, including the time we need to prepare your order. Business days are Monday to Friday, not counting US public holidays.
These timeframes are estimates and are not guaranteed delivery dates.
Mavrena currently offers free standard shipping on orders shipped within the United States, subject to the terms stated in our Shipping Policy.
Delivery times may vary due to factors outside our reasonable control, including carrier delays, severe weather, holidays, customs processing, incorrect or incomplete shipping information, and other unforeseen circumstances.
For additional information, please review our Shipping Policy.
If your order has not arrived within the expected delivery timeframe, please contact us at support@mavrena.shop so we can assist you.
6. THIRD-PARTY SUPPLIERS AND FULFILLMENT
Some products offered through Mavrena may be sourced, processed, packaged, or fulfilled through third-party suppliers and fulfillment partners.
These partners may ship products directly to customers on our behalf.
Regardless of the fulfillment partner involved, your purchase is made directly from Mavrena, and we remain responsible for handling your order, customer service inquiries, and applicable returns and refunds according to our policies.
7. RETURNS AND REFUNDS
Unopened products may be returned within 30 days of delivery, subject to the conditions and exclusions described in our Return & Refund Policy. For safety and hygiene reasons, opened products cannot be returned unless they arrived damaged, defective, or wrong.
For returns due to a change of mind, ordering the wrong item, or another reason not caused by an issue with the product, the customer is responsible for the return shipping cost.
If a product arrives damaged, defective, or different from what was ordered, Mavrena will replace or refund it after review, and will cover the return shipping cost if we need the product back.
Please review our Return & Refund Policy before sending an item back.
8. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the procedures described in our Return & Refund Policy.
9. PRODUCT AVAILABILITY
We do not guarantee that any particular product will remain available.
Products may become unavailable due to inventory limitations, supplier availability, discontinuation, technical errors, or other circumstances.
If a product becomes unavailable after you place an order, we may cancel the affected item and provide an applicable refund.
10. INTELLECTUAL PROPERTY
All content appearing on the Mavrena website, including text, logos, graphics, images, product descriptions, designs, videos, and other materials, is owned by or licensed to Mavrena or its respective content providers and is protected by applicable intellectual property laws.
You may access and use our website for personal and lawful purposes.
You may not reproduce, copy, modify, distribute, sell, publish, or otherwise exploit our website content without our prior written permission, except where permitted by applicable law.
Mavrena's name, logo, designs, and other brand elements may not be used without our prior written permission.
11. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, applications, services, or resources.
These third-party services are not controlled by Mavrena. We are not responsible for the content, policies, availability, security, or practices of third-party websites or services.
Your use of third-party websites or services is subject to their own terms and policies.
12. PROHIBITED USES
You agree not to use our website:
- For any unlawful purpose.
- To violate applicable laws or regulations.
- To commit fraud or facilitate fraudulent transactions.
- To provide false or misleading information.
- To interfere with the operation or security of our website.
- To attempt to gain unauthorized access to our systems.
- To upload or transmit malicious software or code.
- To infringe upon the intellectual property rights of Mavrena or others.
- To harass, threaten, abuse, or harm other users or our personnel.
- To engage in activities that could damage, disable, overburden, or impair our website.
We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.
13. ACCURACY OF INFORMATION
We make reasonable efforts to keep the information on our website accurate and current.
However, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct errors, update information, or cancel affected orders where information was inaccurate, including after an order has been submitted.
If an order is affected by an obvious pricing or product information error, we will make reasonable efforts to contact you and provide appropriate options.
14. DISCLAIMER
To the fullest extent permitted by applicable law, our website and its content are provided on an "as is" and "as available" basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We do not guarantee that product information, website content, or other information will always be complete, accurate, or current.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable consumer protection laws.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Mavrena and its service providers, contractors, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.
This may include, where permitted by law, loss of profits, loss of revenue, loss of data, or similar losses.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
16. INDEMNIFICATION
To the extent permitted by applicable law, you agree to defend and hold harmless Mavrena and its service providers, contractors, and partners from claims, liabilities, damages, losses, and reasonable expenses arising from:
- Your violation of these Terms.
- Your unlawful use of our website.
- Your violation of applicable laws.
- Your violation of the rights of another person or entity.
17. PRIVACY
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, disclose, and protect personal information.
Please review our Privacy Policy before using our website or submitting personal information.
18. SHOPIFY
Our store is hosted and powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our online services.
However, purchases made through our website are transactions between you and Mavrena.
Shopify is not the seller of our products and is not responsible for the products, orders, fulfillment, returns, refunds, or customer service provided by Mavrena.
19. CHANGES TO THESE TERMS
We may update or modify these Terms of Service from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
20. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain in effect.
21. GOVERNING LAW
These Terms will be governed by the applicable laws of the jurisdiction in which Mavrena is legally established, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
Any dispute will be subject to the courts having appropriate jurisdiction under applicable law.
22. CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
Mavrena, operated by EYM MANAGEMENT LLC
Address: 1351 Flatbush Ave, Brooklyn, NY 11210, United States
Email: support@mavrena.shop
Phone: +1 716-300-1335
Website: www.mavrena.shop
For questions regarding orders, returns, refunds, or shipping, please contact us using the email address above.