Privacy policy

Last updated: October 31, 2026

EYM MANAGEMENT LLC ("Mavrena") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mavrena is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, payment confirmation, and other payment-related information needed to process your order.
  • Account information including your username, password, preferences, and settings, if you create an account.
  • Transaction information including the products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
  • Communications with us including information you provide when contacting customer support or otherwise communicating with Mavrena.
  • Device information including information about your device, browser, network connection, IP address, and other technical identifiers.
  • Usage information including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use the Services, communicate with us, or otherwise provide information to us;
  • Automatically through the Services, including from your device when you browse or use our website and through cookies and similar technologies;
  • From our service providers, including when we engage them to provide technology, payment processing, analytics, customer support, fulfillment, shipping, or other services on our behalf;
  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, facilitate returns and exchanges, manage customer accounts, provide customer support, remember preferences, and improve your shopping experience.
  • Marketing and Advertising. Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including sending promotional communications and presenting advertisements for products or services that may be relevant to you.
  • Security and Fraud Prevention. We may use personal information to help maintain a secure shopping experience, authenticate accounts, detect and investigate potentially fraudulent or unauthorized activity, and protect our website, customers, and services.
  • Communicating with You. We use your personal information to provide customer support, respond to inquiries, send order-related communications, and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, and protect our rights, customers, and Services.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes subject to this Privacy Policy.

Such circumstances may include:

  • With Shopify, vendors, service providers, and other third parties that perform services on our behalf, such as payment processing, data analytics, customer support, cloud services, fulfillment, and shipping.
  • With marketing and advertising service providers, where applicable and permitted by law.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information is required to complete an order or provide shipping services.
  • When disclosure is required by applicable law, legal process, or a valid request from a government authority.
  • In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
  • When reasonably necessary to enforce our terms or policies or to protect Mavrena, our customers, our Services, or others.

Relationship with Shopify

The Services are hosted by Shopify, which provides the technology that allows us to operate our online store and provide the Services to you.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers that support our store. These providers may be located in countries other than where you reside.

Shopify may also process information relating to your interactions with our store in accordance with its own privacy practices.

To learn more about how Shopify handles personal information, you can review the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow a link to a website that Mavrena does not operate or control, you should review that website's privacy policy and terms before providing personal information.

Mavrena is not responsible for the privacy, security, or content practices of third-party websites that we do not control.

Children's Data

The Services are not intended for children under the age of majority in their applicable jurisdiction, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the contact information below so that we can review the request and take appropriate action as required by applicable law.

Security and Retention of Your Information

We use reasonable measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

How long we retain personal information depends on factors such as whether we need it to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances as provided by applicable law.

  • Right to Access / Know. You may have the right to request access to personal information we maintain about you.
  • Right to Delete. You may have the right to request deletion of personal information we maintain about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right to Portability. You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.
  • Right to Opt Out of Certain Marketing. You may have the right to opt out of certain promotional communications or other uses of your personal information, depending on where you live and applicable law.
  • Managing Communication Preferences. You can unsubscribe from promotional emails by using the unsubscribe option included in those communications. You may continue to receive non-promotional communications related to your orders or account.

You may exercise applicable privacy rights by contacting us using the information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the information provided below.

Depending on where you live, you may also have the right to contact your applicable data protection authority or appeal a decision concerning your privacy request.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised version on this website.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:

Mavrena, operated by EYM MANAGEMENT LLC
Address: 1351 Flatbush Ave, Brooklyn, NY 11210, United States
Email: support@mavrena.shop
Phone: +1 716-300-1335

We aim to respond to customer inquiries as promptly as possible.