Refund policy

We want you to feel confident when you shop with Mavrena. Here is how returns and refunds work.

30-day returns for unopened products

You can return unopened products within 30 days of delivery for a refund of the product price. The product must be unopened, with the seal intact, and in its original packaging. You will need your order number as proof of purchase.

For safety and hygiene reasons, we cannot take back opened products, unless the product arrived damaged, defective or wrong (see below).

How to start a return

Email support@mavrena.shop with your order number and the product you want to return. We reply within 1 business day with the return address and the next steps.

Please contact us before you send anything back. Returns sent without contacting us first may not be accepted.

Return shipping

If you return an unopened product because you changed your mind or ordered the wrong product, you pay the return shipping cost. We do not charge a restocking fee.

Damaged, defective or wrong products

Please check your order when it arrives. If a product arrives damaged, defective or different from what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. After we review it, we will replace the product or refund it. If we need the product back, we pay the return shipping.

Refunds

When we receive your return, we check it and email you to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or payment provider may need a few extra days to show the refund on your account.

Haven't received your refund after that time? Email us at support@mavrena.shop.

Exchanges

We do not offer direct exchanges. If you would like a different product, return the unopened product and place a new order.

Contact us

Questions about returns or refunds? Contact Mavrena:

Email: support@mavrena.shop
Phone: +1 716-300-1335

Business Address:
Mavrena, operated by EYM MANAGEMENT LLC
1351 Flatbush Ave
Brooklyn, NY 11210
United States