Frequently Asked Questions

1. What shipping options does Mavrena offer?

Mavrena currently offers free standard shipping within the United States. Orders are typically processed within 1–3 business days, followed by an estimated 5–10 business days for standard delivery. The total estimated delivery time is approximately 6–13 business days.

2. How long does it take to receive my Mavrena order?

Most orders are expected to arrive within 6–13 business days, including processing and shipping time. Delivery times can vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.

3. Can I return a handbag if I change my mind?

Yes. Mavrena accepts eligible returns requested within 30 days of receiving your order. Items should be unworn, unused, in their original condition, with tags and original packaging where applicable. Please contact our customer support team before sending a return.

4. How do I track my Mavrena order?

Once your order has shipped, we will send a shipping confirmation email with tracking information when tracking is available. Please allow some time for the tracking information to become active after the carrier receives the package.

5. What materials are Mavrena handbags made from?

Many of our current handbag styles are made from PU leather. Material information, available colors, dimensions, and other product details are provided on each individual product page. Because measurements are supplied by our fulfillment partners, slight measurement variations may occur.

6. How can I contact Mavrena about my order?

You can contact Mavrena customer support at:

Email: support@Mavrena.shop
Phone: +1 716-300-1335

Business Address:
Mavrena
1351 Flatbush Ave
Brooklyn, NY 11210
United States

For questions about an existing order, including your order number in your message can help us assist you more efficiently.